Contact channels
Torrid’s shopping help covers merchandise, deliveries and returns, with its US customer-service number shown here. Questions about the Torrid credit card follow the card issuer’s process. For an online purchase, keep the order reference beside the item or shipment you are asking about.
Company website
Customer service — US
Before getting in touch
The telephone listed for Torrid is published for Customer service — US. Look at your receipt to identify the store that took payment.
- Identify the seller named on the receipt.
- Keep the packaging until you receive return instructions.
- For a repair, have the model and purchase date ready.
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