Contact channels
Before getting in touch
For a replacement toy part or decal, keep the Step2 product close by when you call. The FAQ explains how to identify the item and request the correct part.
- Identify the seller named on the receipt.
- Keep the packaging until you receive return instructions.
- For a repair, have the model and purchase date ready.
Reader reviews
Loading published reviews…
Write a review of Step2
Describe your own experience. Keep ticket numbers, account details and private contact information out of the published text.