Contact channels
For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.
Company website
Company contact information
For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.
Source: m.service.mattel.comSource checked Oct 12, 2026
Before getting in touch
The telephone listed for Mattel is published for Mattel product support — US and Canada. Look at your receipt to identify the store that took payment.
- Keep the packaging until you receive return instructions.
- For a repair, have the model and purchase date ready.
- Copy the item reference from the order.
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